Defending Against Employment Law Violations

We guided a regional retail client through a sensitive employment law dispute, balancing legal compliance with brand protection and resolving the matter out of court.

Challenge

A mid-sized retail business was accused of violating employment laws, including allegations of wage underpayment and wrongful termination. The claims posed not only legal risk but also significant reputational damage, especially with ongoing recruitment and client-facing visibility.

Solution

Our firm acted swiftly to contain the issue. We launched a discreet internal audit to assess compliance records, advised the client on employer obligations under Kenyan labour law and initiated a structured negotiation process. Our goal, prevent escalation while protecting the business’s long-term reputation.

Issue

The employee had served a demand letter citing unfair dismissal and wage disparities. There was a risk of the matter reaching the Employment and Labour Relations Court which would have made the issue public and costly, regardless of the merits.

Approach

We advised the client to adopt a results-oriented, non-adversarial posture. We prepared a facts-based response, led negotiations and recommended entering into mediation. At the same time, we worked behind the scenes to plug HR policy gaps, ensuring future legal compliance and defensibility.

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Resolution

Risk

Had the case escalated, the business risked exposure to penalties, reputational harm and disruption to team morale. Competitors would have leveraged the fallout and investors may have questioned the company’s internal governance.

Response

Our strategy was low-drama, high-impact. We took charge of the dialogue with the employee’s representatives, handled mediation without courtroom theatrics and closed the matter through a confidential settlement agreement without any admission of liability.

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Outcome

The business avoided litigation and reputational fallout. The dispute was resolved privately and efficiently, with operational improvements that strengthened compliance moving forward. The client retained full control of the narrative and continues to operate with renewed internal clarity and trust.

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